Some personal data, such as name and surname, telephone number and e-mail address, are essential for the registration of your request. In any case, these data will be processed for instrumental purposes and connected to the booking or registration, such as: to execute a Service or one or more contractually agreed operations, including those set out in Article 8 “Privacy Protection” of the “General terms and conditions of sale”, as well as for any subsequent changes; to perform legal obligations and or comply with state or administrative authority orders; for operational and management needs, with the right to communicate it to third parties involved in the service (by way of example, carrier, vector  and / or hotel owner) and / or activities for accounting or related reasons (for tax and payment aspects, with Banks) etc.); for the purposes indicated above, consent is necessary: in fact, the lack of provision of personal data makes it otherwise impossible to complete the contract and / or process its request.

You may happen not to make a request just for yourself, but also for other people traveling alongside with you, or to make a reservation on behalf of another person. In these cases, in order to get the requested Service, you will need to provide data to third parties as well. In these cases, the information will only be used as described in the appropriate pages of the service.

At this point, we want to specify that it is our responsibility to ensure that the people whose information you have provided are aware of (and they have understood and accepted) the conditions on which Ontime uses their information (i.e. as described in this privacy).

General Information
a) The OwnerOnTime RD LTD, with registered office 20-22 Wenlock Road, London, N1 7GU, United Kingdom, with registered office in Italy (OnTime RD LTD, Via Delle Dalie 12, Ladispoli, Rome, 00055); (hereinafter “Travel OnTime”), is the Data Controller and processes your personal data and, pursuant to art. 13 of EU Regulation 2016/679 “General Regulation on Data Protection” (hereinafter the “Regulation”), provides you the following information. b) Purpose of data collection: With your consent, the data you have provided us will be used to: 1. analyze your data and purchase preferences and improve our business offer; 2. updating you, even with personalized communications (eg Newsletter, e-mail, instant messaging, posts, messages or communications of initiatives on social networks, etc.) on our products (eg new travel offers, etc.), services or initiatives, sending you advertising and promotional material, as well as carrying out market research (to better understand its interests and improve our offer). The legal basis for such processing will be your consent. Your consent will always be freely revocable (also with reference to only one of said processing purposes) by writing to c) How we process your data: If you give us your consent we can analyze your data (eg. your purchases), trying  to understand your tastes and your desires, so we can improve and send you offers, even personalized, on our products (eg. new travel proposals), initiatives, or contact you to participate in market research (eg. through interviews, telephone contact, e-mail, etc.). We specify that all our activities of analysis of your data and your preferences will not take place with exclusively automated methods, but will always involve the intervention and evaluation of our representatives. d) d) As far as we keep the data: The data relating to the details of its purchases will be processed for analysis or promotional purposes for a maximum period of 12 or 24 months respectively from the registration of the same. e) By whom your data are processed: The data will not be disclosed and may be made aware of companies that on our behalf take care of the maintenance of the Websites, which will act as external processors in accordance with art. 28 of the Regulations (the names of all the external managers of the processing can be requested by communication to be sent to the addresses indicated below). Your data may be made aware of the persons authorized to process the Information Services Office, the Marketing Department, the CRM Department, the Customer Care Office, and the Travel Accounting Office of Travel OnTimef) Your rights: By sending a notice to OnTime to the e-mail address:, you may at any time exercise the rights referred to in Articles from 15 to 23 of the Regulations, including obtaining access to your personal data, the correction of incorrect personal data or the cancellation or limitation thereof, request to receive, or transmit to another owner your data in a structured format, in common use and readable by automatic device. In particular, you retain your right to withdraw at any time the consent to the treatment provided and to oppose the processing of your data, in particular, for marketing purposes or analysis of your preferences. If you wish, you may also revoke your consent limited to receiving communications by electronic means (eg e-mail, text messages, instant messages), continuing to receive commercial communications only by mail or telephone contact with the operator, if provided. You can find the complete list of your rights on g) Possibility to propose a complaint: We remind you that, if you believe that the treatment that concerns you violates the provisions of the Regulation, you can always propose a complaint to the Guarantor for the protection of personal data ( ), or the Guarantor of the country in which you resides habitually, work or the place where the alleged violation has ooccurred.

Consent to the processing of data

OnTime may also request consent to the release and processing of data in accordance with the law to: 1) Send advertising material and / or newsletters 2) gather information on the tastes and preferences of the customer in terms of travel or other socio-demographic information (such as year of birth, gender, nationality, spoken language, marital status, family composition) in order to be able to profile customers and provide a personalized service according to user needs or 3) to transmit to our partners for any promotional opportunities that may be considered of interest to you. OnTime informs you that It can collect data relating to sales and / or traffic patterns and customers, for statistical purposes and market research, ensuring, in any case, that such data will be collected anonymously and without the possibility of customer identification. For the purposes indicated by 1 to 3 the conferment of data, and the related processing, remains optional and it’s subject to the provision of consent.

Data Protection, Changes and Consent Recession

We confirm that your data will not be communicated or disclosed to third parties except your consent, and will be processed electronically and / or in paper. With an appropriate request to be sent to the data controller, OnTime RD LTD, with registered office 20-22 Wenlock Road, London, N1 7GU, United Kingdom, with representation office in Italy (OnTime RD LTD, Via Delle Dalie 12, Ladispoli, Roma, 00055); also by fax +44 20 3529 1955 it is possible to use at any time modification and / or withdrawal rights, included, 1) obtain, without delay, confirmation of the existence or not of personal data concerning it […]; 2) obtaining: a) an indication of the origin of personal data, of the purposes and methods of processing, of the logic of processing, of the identity of the owner or managers, of the subjects or categories of subjects to whom the data may be communicated or who can learn about them as managers or agents; updating, rectification, data integration; b) cancellation, transformation into anonymous form or blocking of data processed in violation of the law; 3) object, in whole or in part, to the processing of personal data concerning him, provided for purposes of commercial information or sending advertising or direct sales material or for carrying out market research or commercial communication.

Use of Personal Data

OnTime collects and uses the personal data of the user also to optimize the operation of their sites, to process transactions, to provide assistance to customers, to perform research and analysis aimed at improving products, services and technologies, as well as to allow the user to view content responding to their interests and preferences. Personal data is also used to make communications to the user. OnTime can send communications relating to transactions, such as welcome letters, reminders for invoices and purchase confirmations. The user can also receive surveys or marketing emails from OnTime, with which he is informed of new products or services or receive further information to which he may be interested. If you do not wish to receive marketing e-mails, you can change your personal data preferences as described below or follow the unsubscribe instructions included in all e-mail messages received.

The company does not intend to request or collect personal information from persons under the age of 18. If the user of the site is under the age of 18, he must not use the site or provide his data. This restriction includes, without limitation, all the interactive areas of the site.

Sharing of Personal Data

Except as mentioned in this privacy statement, OnTime does not share your personal data with third parties. OnTime may share your personal data with companies belonging to the same group, which may use the data collected for the above mentioned purposes. The company may share the user’s personal data with suppliers who perform services on behalf of the company. For example, OnTime can commission other companies to manage payment processing, archive data, provide website hosting, manage orders and shipments, provide assistance for direct marketing, conduct audits, etc. These companies will be authorized to obtain only the personal data required to perform their respective duties. These companies will also be obliged to maintain confidential data and will not be able to use the data for any other purpose. Information about the customers of the company, including personal data, may be disclosed as part of mergers, acquisitions or sales of the company and / or related assets, as well as in the unlikely event of liquidation, bankruptcy or bankruptcy proceedings, in which case personal data would be transferred as part of the company’s corporate assets. The user will be informed of such a situation, as described in the section “Changes to this privacy statement” shown below. The company reserves the right to disclose the user’s personal data if required by law or if it believes, in good faith, that such action is reasonably necessary in the context of a legal proceeding, to respond to requests for compensation or for protect the rights, property or safety of the company and its employees, customers or the public.

Social Media

If you use the features of social media on our Online Services, or through the provider of a social media service, we may have access to personal information about you through the same provider in compliance with the privacy policy adopted by the provider. For example, you can register on our website through the “Facebook Connect” function, which allows you to register using the data linked to your Facebook account, without entering your data manually on our site.

When you use the social media features, we may have access to data in your social platform account, such as your name, profile picture, gender, date of birth, e-mail address, city of residence, and other data that you accepted make available. Based on your privacy settings, we access the information you provide to a social media service provider about where you are (“Location data”) to provide you with relevant content. We do not store or use any data relating to the friends you are connected to on a social media site.

We may also access personal data held by social media services and related to the use of an App that we make available on those sites. Therefore, we invite you to review the privacy statement of the social media providers you use.

Monitoring and recording of calls

Calls to and from our Customer Support teams can be recorded or monitored for quality assurance and analysis purposes, to protect ourselves in the event of a legal dispute and for personnel training purposes. Call recordings will be retained in accordance with this Privacy Policy. Any personal data obtained by you during a call will be treated in accordance with the provisions of this Privacy Policy.

Access, Modification, Cancellation and Revocation of the Consent for the use of the Data

If you wish to review or modify the personal data previously provided to OnTime, you can access the data from the “Personal Area” section of the website. You can also contact the account manager to make changes to the data as well as to exercise the right to cancellation of your personal data. For further assistance, contact OnTime at Usually the reply is sent within 10 days. In any case, it must be remembered that it is not possible to change the user name if not by registering again. Travel OnTime respects the user’s right to choose how to use and disclose their personal data taking into account the different purposes of treatment. If the user decides not to consent to the use of their data for a specific purpose, for example because he no longer wishes to receive marketing emails from OnTime, he may at any time inform the company by sending an e-mail to Even if you decide not to receive marketing emails, you will still be able to receive e-mails about your transactions and account (for example, purchase confirmation messages and account balance information).

Preferences on personal data and use of cookies

OnTime may collect data that is suitable for disclosing customer preferences or types of consumption in order to improve the service and / or for marketing or commercial purposes, also through the use of cookies. This information does not include any cookies from third parties. Cookies are devices of a technical nature necessary to facilitate navigation for the sole purpose of carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the user who they can also be applied for other purposes as better described below. In addition to cookies (on the websites and in the promotional e-mail messages or in the OnTime newsletters), other technologies with similar functions could be used, including GIF images consisting of a single pixel (also known as Web Beacons) allowing  to determine the number of users who have visited certain pages or have opened a message or newsletter. These single-pixel GIF images are not used by OnTime to collect personal data. The user has the option to accept or decline cookies. Most browsers automatically accept cookies, but you can change this and reject them. Note that the site has been designed to work optimally with Internet browsers set to accept cookies. If you choose to decline cookies, you may not be able to log in or use other interactive features of the sites and services that require cookies. This could negatively affect the user’s browsing experience. OnTime websites may include discussion forums or other interactive areas or services, including blogs, chat rooms, BBS, bulletin boards, online hosting or storage services, or other areas or services in which the user or third parties create, publish or store contents of different types, messages, comments, material or other elements (“interactive areas”). If you use an interactive area, you must keep in mind that these are public areas and that any personal data published or provided at registration may be visible to other users. OnTime is not responsible for the personal data sent in the use of interactive areas, nor for the use that other users may make of such information, including the sending of unwanted messages. The contents published in the interactive areas can be kept indefinitely. To remove a published content at any time, you can write to OnTime at Please note that the removal of content published in an interactive area does not imply that such contents are deleted from the systems of OnTime.


The OnTime sites may contain links to other Web sites, including the sites of external content providers, which adopt information and privacy practices that may be different from those described in this document. The company assumes no responsibility for the information or practices of the linked sites and invites the user to review them before using these sites

Change of Privacy Notice

The company reserves the right to change the terms of this privacy statement at any time. If the information is changed, OnTime will change the date of the last update reported at the beginning of the document. If substantial changes are  made to the information or to the way in which OnTime uses the personal data of the users, the company will communicate it by publishing a notice in full view of the information or on the homepage of the website or by sending an e-mail message. Users are however advised to check for updates to this statement each time they visit one of the OnTime sites.

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